Want to expand sales and improve your customer experience?
Every business owner knows customer satisfaction and sales numbers are crucial for success. However, managing them both can get overwhelming when tied to spreadsheets and isolated systems.
Fortunately:
SAP Business One offers growing businesses an opportunity to manage sales, customer data and operations from one unified platform with proven results.
What’s Inside:
- Why SAP Business One Matters for Sales Growth
- The Customer Relations Advantage
- SAP Business One Pricing Breakdown
- Key Features That Drive Results
- Getting Started the Right Way
Why SAP Business One Matters for Sales Growth
SAP Business One is an ERP solution designed specifically with the needs of small and medium-sized businesses in mind. The unified system handles everything from finance and inventory to sales and customer management.
The system already powers over 78,000 SMBs across the world.
The most interesting thing:
According to a Salesforce study, businesses that utilize CRM witness a 29% increase in sales on average.
And it’s not only about real revenue growth. The system offers real-time visibility into inventory, customer purchase history and order status.
The sales team no longer needs to chase down the warehouse for information or dig through emails. Automated workflows take care of repetitive processes, like order processing and follow-ups. The unified data makes forecasting for future sales easier.
When it comes to how much is SAP Business One, businesses need to consider the benefits for sales growth.
For example, these sales benefits against the price tag of the software. Pricing depends on factors such as the number of users, deployment option and required modules.
The Customer Relations Advantage
Customer relationships make or break a business, and SAP Business One offers built-in CRM functionality for SMBs.
Tracking every customer interaction is crucial from the first touchpoint to their repeat purchases. SAP Business One makes a record of everything.
A customer calls with a query, and the support team can see their entire purchase history, past orders, issues, preferred communication channels, everything.
It improves the experience on both sides.
The customer no longer needs to repeat the same information. The team can quickly resolve an issue with full context. According to Freshworks research, 94% of the businesses reported improvement in sales productivity after implementing a CRM software. Half of these SMBs noticed a 10-29% increase in productivity.
The solution also enables segmented marketing campaigns, automated follow-ups, and service ticket tracking that ensures leads never fall through the cracks.
It moves the process of building customer loyalty to a systematic one from an accidental one.
SAP Business One Pricing Breakdown
Understanding pricing for SAP Business One requires analysis of several components.
SAP Business One is offered in two main deployment options:
- On-premise Deployment: It includes purchasing perpetual licenses. It involves upfront payment and installing the software on the company’s own servers. The on-premise option requires an IT infrastructure and maintenance.
- Cloud Deployment: In the cloud option, the software is installed on SAP’s servers. Businesses pay subscription fees for the services received on a monthly or yearly basis. It includes hosting, updates, and support. The cloud option is for those who want predictable costs with minimal IT overhead.
The following factors determine the pricing of SAP Business One:
- Number of users accessing the system
- Modules required for the business
- Implementation services
- Training for staff members
- Customisation for business industry needs
Businesses that are looking for SAP Business One should generally have an initial implementation cost in the range of few thousand dollars.
Cloud subscription usually has a low initial cost but adds up in the long run.
The most important thing is to match the price with the ROI.
Sales growth, improved efficiency, and increased customer retention should add to the ROI of the system.
Key Features That Drive Results
SAP Business One is packed with functionality.
- Financial Management: Includes accounting, banking, budgeting and financial reporting.
- Sales and Customer Management: Includes tracking opportunities, managing quotes, order processing, and maintaining customer information.
- Purchasing and Inventory: The system controls procurement, supplier management, inventory, and automatic reorder.
- Business Intelligence: Has built-in analytics and reporting tools for data-driven decisions.
- Integrations: The system integrates with e-commerce platforms, third-party applications, and other business tools. The data seamlessly transfers between the tools without any manual data transfer.
What makes this valuable for growing businesses?
The entire system is connected. A sale updates the inventory and inventory changes notify the purchase team. Financial reports reflect real-time data.
This integration is critical for improving and increasing sales because it rids the disconnected spreadsheets and duplicate data entry problems in SMBs.
Getting Started the Right Way
The implementation of SAP Business One should be planned. The most successful installations follow a structured process:
- Assessment first: This involves understanding the business’ current process, pain points, and goals.
- Phased Rollout: The installation starts with the key modules and then continues with the non-core functions later. It is better to start slow and avoid overloading the staff with new processes.
- Data Migration Planning: It takes time to clean and prepare existing customer and sales data for migration. Data entry without proper care will return bad data.
- Training Investment: The software will only help if the business is willing to use it. Staff training for adoption is necessary.
- Partner selection: Selecting a business partner experienced with the software is key to a smooth installation and reduces project delay risks.
Wrapping Things Up
SAP Business One has proven to be an effective platform for growing businesses to increase sales and improve the customer relationship.
The solution combines sales, customer management, inventory, and finance into one integrated system. The visibility into all processes and automation in the unified system delivers better results.
Let’s summarize:
- Sales teams have access to real-time data and automated workflows.
- Customer relationships have improved as they maintain a complete history of interaction with a customer.
- Financial visibility has improved with integrated financial reporting
- Operations become more efficient through all the connected processes.
The businesses that gain maximum benefit view the installation as an investment and not an expense. It plans, invests in training, and commits to the use of the system.
For SMBs who are fed up with the use of spreadsheets and other disconnected tools, SAP Business One is the solution for them with the infrastructure required for sustainable growth.
